Give your video about 15-30 mins after uploading and it should be viewable at a higher quality! This is why you'll see the "Converting" and "Storing" messages just after uploading a video file. However, in the background, Wistia is encoding higher-quality versions. Wistia will usually run a quick pass on one format of your video so that you can view it immediately. When you choose a file to upload, whether it be from a Google Drive, Dropbox, or your local hard drive, our video partner Wistia will need to encode the video in various formats so that it can be delivered to all kinds of devices with varying internet speeds (don't worry, this is automatically going on in the background during your upload). If your video file size is larger than 4GB use a video file compression tool such as Handbrake. The maximum file size for video uploads is 4GB. Click here to check if your video format is supported by Kajabi.
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